A1. All products sold by Tekno srl They are covered by the manufacturers warranty and the assurance of conformity pursuant to Legislative Decree 24/02: minimum 24 months for the private consumer (a person who buys goods for purposes not related to his professional activity, or making l ' purchase without indicating in the order form a reference to VAT); 12 months for purchases made by company and holders of VAT.
If on the site at the time of a durability warranty is specified more than 12 months, as confirmed by the stated durability.
To use the warranty, the Customer must keep the invoice, the customer with the acceptance of the purchase contract states to accept the manufacturer's standard warranty provided by the same.
NB The collateral management mode can vary from manufacturer to manufacturer, by product or article, however, for some consumer products often used by private (es.fax, cordless, parts or accessories for PC, etc) the method of assistance are contained inside the product packaging, for other products use in the professional field (digital es.Telefoni related to telephone systems, headphones, UPS, telephony accessories, etc.) do not appear. All products sold are in conformity with Community provisions and national Ce those governing the safety aspects of the same, the company Tekno srl is not responsible for "defects" of the same as the seller only and, as such, professional operator in the supply chain whose activity does not affect the characteristics of the products sold.
A2. The warranty is applied to products that present lack of conformity and / or malfunction not found purchase, provided it is used correctly, respecting its intended use and as provided in the eventual technical documentation. In case of lack of conformity, Tekno will the restoration of conformity by repair or replacement or reduction of price, until the termination of the contract, provided that if, for any reason, is unable to return the product, Tekno He will proceed at its own discretion and the discretion to refund the entire amount paid or agreed with the manufacturer to replace it with an equal or superior characteristics.
If, upon inspection by an authorized center by the producer on the original problem experienced by the customer should not be a vice of non-compliance under warranty, the customer will be charged for any costs of verification and recovery required from authorized service center.
It will be the duty and responsibility of the customer, at your expense, to send the good at the headquarters of Tekno srl Via Roma 74 cap 20060
A3. Repair work during the warranty period are guaranteed through an authorized Service Center by individual producers. The transport costs for sending it in for repair and the return of the repaired product are charged to the customer, unless otherwise specified in the warranty policies of the specific manufacturer or by Tekno proposal.
A4. For repairs during the warranty period (and subsequently out of warranty) on the hard disk or various storage devices, telephone systems / other, it is absolutely excluded the eventual rescue of customer data or uninstall software. Tekno in no case be responsible for loss of data on the product warranty or support.
If Tekno established that the product is tampered with or labels that identify the serial or part Number prove removed or tampered Tekno will reserve to accept the validity of the guarantee.
A5. The replacements in case of DOA (Dead On Arrival: product not working on delivery) takes place only if expressly provided for by the specific manufacturer. The timing of replacement or repair of any product depends solely on the manufacturer's policies.
A6. No damage, compensation for lost earnings, can be obtained from Tekno for any delays in repairs, replacements, loss of data, inability to repair or replacement.
A7. In all cases, the good to be repaired or replaced must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc ...).
Acceptance of general conditions of sale
B1. The contract between Tekno and the Customer shall be concluded with the acceptance, even partial, by Tekno. This acceptance is automatic, unless otherwise communicated to the client.
All prices shown are inclusive of I.v.a into force; The minimum order practicable from the site is € 50.00 + I.v.a, lower orders could not be accepted. The order entered by owners subject of Iva and the subsequent e-mail by Tekno confirms availability of ordered materials is in accordance with and for the purposes of Article 1326 of the Civil Code conclusion of the contract and therefore no case and admitted the withdrawal or revocation of the order by subject holders Iva therefore undertake to receive and make payment for the order; In case of non-fulfillment of the contract or return the shipment by the Professional Client (Vat), Tekno may charge the professional customer all costs incurred (shipping - Legal) to give full effect to the obligations assumed with the mutually agreed contract . For the issuance of the invoice, to the information provided by the Customer under his responsibility on reported data.
By placing an order in the prescribed manner, claims to have read all information provided to him during the purchase procedure and accept the general and below trascritte.Qualora payment is made an order of professional equipment conditions ( refers to materials intended foley / or configuration setting, assembly, programming, or products intended only for use professoonale, etc.etc) by natural person, corporation, professional, agency, association, VAT, it is specified that on-line sale price is not including any assembly work on-site, do on-site technical support, telephone assistance, e-mail. Some professional products Tekno, reserves at its sole discretion to accept or refuse orders from private individuals / institutions.
B2. If the customer is consumer, once the online purchase procedure, will print or save an electronic copy but keep these general conditions of sale, subject to the provisions of art. 3 and 4 of Decree No. 185/1999 on distance selling.
B3. It excludes any right of the Customer to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by the rejection, even partial, of an order.
Timing indicative of transportation and shipping costs, receipt of the goods.
Tekno delivery throughout Italy via courier (GLS / TNT), approximately (except bulky goods) at a price of € 10,00 + VAT per shipment from 0 to 10 kg. 10 to 20 kg € 21,00 plus VAT (NB excluding shipments to islands More "Sicily-Sardinia-Calabria" - Italian islands). For shipments to Sicily-Sardinia-Calabria, approximately € 15,00 + VAT per shipment from 0 to 10 kg. 10 to 20 kg € 33.00 + VAT - NB For shipments in the smaller islands' Venezia, Ponza, Elba, Capri "or shipments of bulky packages or more than 20 kg, send an email request to email@example.com indicating the material and the quantity you want to order, we will send you the exact price of the shipment. In the case of products in free shipping are the responsibility of the customer overprice charged by the couriers for deliveries on the smaller islands. The delivery of the goods ordered may vary due order made by the customer (for example: the quantity of an item, if good and available from stock, the carrier selected by the customer, the place of destination of the goods, etc) ; indicatively the goods will be sent within 24-48 hours of receipt of the order confirmation and material availability and / or receipt of payment; For deliveries on the smaller islands, deliveries can take up to 72 hours.
In the event that the goods ordered by the customer is not in stock / in phase-out / or no longer available from the manufacturer, the customer will be informed by telephone or by e-mail promptly on maximum waiting times before shipment. For delays caused by material being available at the supplier / manufacturer, force majeure, etc customer will be informed at the addresses provided by them in Tekno.
Where there is no other agreement, the goods are sent carriage (with invoice billing) and thus the risk will pass to the customer upon delivery to the carrier. If the customer wishes that the goods covered by travel insurance policy against robbery, theft, loss, damage, service accessory cost is € 5.00 + VAT for insurance on the contents of up to € 800.00 including VAT.
For higher-value orders, the cost of insurance coverage will be indicated in the order confirmation.
Where the customer desires insurance coverage, should indicate when the order this intention.
Upon delivery of the goods through courier the customer is required to check: That the number of packages delivered is as specified in the transport document / or invoice, that the packaging is intact, even unaffected as regards the the closure strips. Any damage or the mismatch in the number of packages must be immediately reported to the carrier making the delivery. NB Once signed the slip, the customer can not make any objection about the appearance of what was delivered.
In case the customer at the time of delivery of goods evidence tampering, damage to the pack and / or breakage will immediately challenge the shipment and / or delivery by affixing on the delivery document received by courier the inscription "Control Reserve Goods", then must report damages no later than seven days from receipt of goods in the manner prescribed by your operator for the shipment and / or delivery; In case the customer fails to collect within 5 working days the goods ordered and present in storage at the warehouses of the courier and / or the Company Tekno because of repeated inability to deliver to the address specified by the customer when ordering, the same order will be canceled and will be charged for shipping and / or storage.
For every order placed on WWW.teknotlc.it, Tekno invoices of material sent by postal mail or by e-mail / inputting the invoice in the packaging. If requested by the customer or by choice of Tekno, the delivery of the invoice may be made via e-mail to the Customer, under Article 14 of Presidential Decree 445/2000. For the issuance of the invoice, to the information provided by the Customer under his full respansabilità on reported data.
The cost of delivery, cargo insurance, are borne by the customer and are clearly at the time of confirmation of order execution. The payment of the goods by the customer will be using the method chosen when ordering.
No responsibility can be attributed to Tekno in case of delay in the order or delivery of the order.
D6. In case of purchase on delivery, payment must be made to the courier upon delivery of the cash fine. The maximum amount accepted by formuIa of cash on delivery is € 500.00 I.v.a and transportation costs and cash on delivery included. The customer will not pay any price than that agreed in the online transaction, and in any case indicated in the confirmation of Tekno order.
Advanced Bank Transfer
7. If paying by bank transfer in advance, as ordered by the customer it will be kept until receipt of proof of payment, to be sent to Tekno Fax 02-95344866 or email firstname.lastname@example.org no later than 2 days working from the date of acceptance. The sending of the ordered happen only when the actual crediting of the amount due on c / c of Tekno srl which must take place within 3 working days from the date of acceptance. Exceeded these limits, the order if the subject is not professional (no Vat) will be automatically canceled.
The purpose of the bank transfer must contain:
The order number (order confirmation Tekno srl) name and surname of the company or name (company name)
Installment purchases - Available (operating lease)
D8. On some items and payment by installment you can be assessed for amounts exceeding € 1,000.00 + VAT, with monthly maturities, or rental formula (operating lease) or Leasing. (Various formulas available from 6 months up to 60 months).
D9. In case of payment by installment basis, the order will be processed only after the financing procedure that must be completed in all its parts, with a formal communication by the financial. In the case of supply in leasing or hire the goods will be sent only after the acceptance of the
Right of withdrawal
F1. Under Article. 5 DL 185/1999, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a reference to WWW.teknotlc.it of VAT), he is entitled to terminate the purchase contract for any reason, without explanation and without penalty, except as described in the subsequent letters F2-F3-F4-F5-F6-F7-F8-F9- F10. To exercise this right, the customer must send Tekno srl a notice to that effect within 14 days from the date of receipt of goods. Such notice shall be sent by registered letter with return receipt addressed to: Tekno Srl- Via Roma 74 cap 20060 Cassina De 'Pecchi (MI) or by telegram or fax to 02-95344866 always sent within that period of 14 days . Once such notice of withdrawal, the customer Tekno service will quickly inform the customer instructions on how to return the goods which must take place within the next 14 days.
NB The right of withdrawal is subject to the following conditions:
F2. The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories, software, attachments, parts of equipment, etc ...);
F3. The law does not apply to audiovisual products or sealed software (including those attached to any hardware), when opened.
F4. The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories: manuals, cables ...); to limit damage to the original package, we recommend, to put it in another box, to protect the pack of original packaging, avoiding even using adhesives or modify the aesthetics of the package with slogans, etc ..
F5. For the consumer customer the shipping costs for returning the goods are borne by Tekno.
NB The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where Tekno finds:
F6. The lack of external and / or internal packaging
F7. The absence of product components (accessories, cables, manuals, parts, ...)
F8. The product is damaged for causes other than its transport.
F9. In case of forfeiture of the right of withdrawal, Tekno srl It will return to sender the property purchased by charging the same shipping costs.
F10. Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, Tekno will deduct from the refund due to a variable percentage, but no more than 15% of it, towards the cost of restoration.
F11. Without prejudice to any repair costs for damage to the original package / product Tekno will refund the customer the full amount paid by bank transfer within 14 days of return of goods. The Buyer shall promptly provide the bank on which to obtain reimbursement (Cod. IBAN of the invoice).
G1. The prices listed on the site are all included.
rnAt the end of the transaction, it shows the price, discount possible (in euro) reserved to the customer, the cost of the courier service if the transport is chosen by ns. courier charge on the invoice, and finally the total price including VAT. The details of the costs, the personal data of customers and Tekno will then be confirmed to the customer, by sending an order confirmation sent by e-mail by Tekno that the customer will have to check.
business purchases - operating leasing - leasing
H1. Tekno provides the on-line product catalog to businesses, retailers, individuals, corporations or associations with funding formulas, leasing, operating leasing.
For realities that need personalized offers for quantity and / or project based Tekno can turn to for advice and custom free estimates. In specific cases to be agreed Tekno will send its own technical / trade official to perform site surveys and feasibility assessments for solutions "custom".
To these and many other needs, Tekno is able to respond quickly, ensuring a quality service in partnership with leading financial companies importance.
I1. Any complaint must be addressed to Tekno S.r.l - Via Roma 74 - Cap 20060 Cassina De 'Pecchi (MI)
Fax 02/95909701 Mail email@example.com
L1. The sales contract between the customer and Tekno srl It is concluded in Italy and regulated by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this sale contract, the local jurisdiction is the only forum in Milan.